Army Community Service

830 Chisholm Ave., Bldg. 830
Monday-Friday: 7:30 a.m.-4 p.m.
DSN: (312)622-5590 Commercial +1(301)677-5590

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Army Emergency Relief (AER)

Army Emergency Relief Application Packet

AER Application Packet (PDF)

*** In order to reduce customer wait times and improve overall service delivery, Army Emergency Relief (AER) customers will now be seen by appointment. It is very important that customers come prepared or they will have to be rescheduled. This packet provides detailed information on what is required in order to request AER assistance.

Army Emergency Relief offers two scholarship programs:

The Spouse Education Assistance Program provides scholarships for Spouses of Army Soldiers. Funds are available for Spouses pursuing their first undergraduate degree at an accredited college or university.

MG James Ursano Scholarship Program provides scholarships for Children of Army Soldiers. (Includes Active, Retired and Deceased.) Funds are available for Children who are pursuing their first undergraduate degree at an accredited college or university.

Scholarship Timeline: Applications and information are available on AER’s website the first week of January at

For more information please call at +1(301)677-5590

When the numbers just won’t crunch,
you don’t have to think too much;
Call Army Emergency Relief, when finances give you grief!

AER is “Soldiers Helping Soldiers” in times of unexpected, unplanned, unanticipated emergency. The AER Office provides emergency financial assistance to Soldiers, both active and retired, and to Reservists and Guard activated under Title 10 for 30 days or more. That assistance extends to their Family Members, with the Soldier’s consent, and also to Widows and Orphans.

Assistance is evaluated on a case by case basis but all should conform to the governing regulation which is AR 930-4. AER will consider cases in the following areas:

  • Non-Receipt of Pay
  • Loss of Funds
  • Medical, Dental and Hospital expenses
  • Funeral Expenses
  • Emergency Travel Expenses
  • Food
  • Rent
  • Utilities
  • POV Repair and Maintenance

Just complete the application and have your unit Commander or 1SGT sign
application. Call our office for an appointment: +1(301)677-5590
Please bring your supporting documentation of the emergency.


Financial Emergency Assistance for Reservist and National Guard
Eligibility: Must be on full time deployment or recently returned from deployment to a combat zone or homeland security position. Federal Employee Education & Assistance Fund
Please note: in order to receive a loan, applicant must have been employed with the federal government for one year or longer.

Army Family Action Plan (AFAP)

Army Family Action Plan (AFAP)

AFAP allows every sector of our blended military community to have a voice. Active Duty Military members (all branches), Reserve and National Guard, Family members, Retirees, Surviving Spouses, Department of Army Civilians and Partner Commands identify issues, prioritize, and elevate concerns important to maintaining quality standards of living in their military community to recommend change.

An AFAP issue is any issue or concern that affects the readiness and well-being of the community and can be submitted at anytime. It is a process that allows community members to say what works, what does not work and how things can be changed to improve the quality of life within the military community. AFAP, focus groups review, monitor, and track every issue until a resolution is found. Issues that can be resolved locally are sent to the appropriate directorate for resolution, resulting in ongoing community improvements, while other issues are directed to higher command level. AFAP issues alert commanders and Army leaders to areas of concern needing their attention and gives them the opportunity to quickly put plans into place to work toward resolving the issues.  

Because of your voice, AFAP has contributed to significant accomplishments and changes in regulations and laws:

  • Audio/Visual Surveillance in Childcare Centers
  • Creation of the Better Opportunities for Single Soldiers (BOSS) Program.
  • Established Military Thrift Savings Plan (TSP)
  • Federal Employment Military Spouse Preference of PCSing Spouses, Spouse of 100% disabled Service members, or Surviving Spouses
  • In-State College Tuition
  • Paternity Leave for Soldiers
  • Service member’s Group Life Insurance increased from $50,000 to $400,000.
  • Traumatic Brain Injury (TBI) Rehabilitation Program
  • Transferability of Montgomery GI Bill (MGIB) Benefits to Dependents

Have your voice heard!   Anyone may submit an AFAP issue at anytime. Look for issue boxes at Army Community Service or log on to the AFAP Issue Management System (IMS)  and submit a New Issue. This process will allow for review, submission, escalation and tracking of issues.

Contact your local AFAP Program Manager if you have questions or interested in unit training at +1(301)677-5590 or stop by the local AFAP Office at 830 Chisholm Ave, Fort Meade MD 20755.

Learn About Army Life

Army Family Team Building (AFTB) includes online and classroom classes that cover topics such Army life, self-development, and leadership skills. AFTB Level Modules feature:

  • Level 1: Learn about Army life and how to maneuver through daily challenges by discovering how to decipher Army acronyms, utilize Community Resources, attain better financial readiness and understand the goal and impact of the Army mission on daily life.
  • Level 2: Grow personally through self-development modules. The modules teach participants how to improve their communication skills, personal relationships, and stress management. Participants discover team dynamics, how to solve problems and how to resolve personal conflict.
  • Level 3: Expand leadership skills, effective communication techniques and mentorship skills by taking the training modules. Learn about different leadership styles, how to run an effective meeting, how to manage group conflict and how to coach and mentor others. The Enlisted Spouses Course Series prepares enlisted spouses to assume additional responsibilities as their Soldiers progress through their positions as Drill Sergeants, Recruiters, and First Sergeants.

AFTB Level G and Level L - Classes are offered online at

Army Volunteer Corps Coordinator (AVCC)

Army Volunteer Corps

Volunteers make a meaningful difference in the lives of Soldiers and their Families every day. Army Volunteer Corps (AVC) is designed to help you find local volunteering opportunities with organizations that benefit the Army community.

The AVC has redefined volunteering within the Army. We embrace existing volunteer programs, unite all volunteers who support Soldiers and Families, including the Active Force, National Guard and Army Reserve, and formalize the Army’s commitment to volunteerism.

No matter where people volunteer in the Army community, they usually want to contribute to Soldiers and their Family members. We recognize this common goal and want to help you find the right opportunity for you.

Volunteering helps your community and helps you as well. When you participate with AVC, you will:

  • Gain a sense of satisfaction and achievement by meeting challenges
  • Learn about the Army, our sister services, and the community
  • Acquire new skills and/or expand old ones
  • Obtain work experience
  • Build new friendships and become a cohesive part of the community

Contact your local Army Volunteer Coordinator within your Army Community Service Center to register and learn about volunteer opportunities across the Army.

More information is also available from Army OneSource.

To schedule an appointment or to sign up for a class, please visit,

Nomination Forms

Employment Readiness Program (ERP)


To schedule an Employment Readiness appointment or to sign up for a class, please visit,

The Employment Readiness Program (ERP) offers resources to help with your career plan and job search. Whether you’re a military spouse or Family member who just moved to a new installation, Retiree, or DoD civilian looking for new opportunities, or active duty Military, active Reserve, National Guard member, or Wounded Warrior, we’re here to help.

Our services include:

  • Up-to-date information on local, national, and international employment opportunities, job market trends and education, and volunteer resources
  • Classes and seminars on self-assessment and career exploration, resume writing, interviewing techniques, dressing for success, networking, and entrepreneurship
  • Résumé critiques
  • Career counseling and individual career assessments
  • Job fairs and other hiring events
  • Teen/youth employment information
  • Computers with Internet access, résumé-writing software, and typing tutorials
  • Virtual Career Library access
  • Education, scholarship and volunteer referral information
  • Unemployment and licensure transfer information

ACS Discovery Center/Computer Lab

  • Use of computer (CAC accessible), Wi-fi and printers
  • Use of scanner and fax for job related activities
  • Job board with a variety of job announcements

Contact your Employment Readiness Program manager (ERPM) for more information. Contact information for installation ERPMs can be found at Army OneSource

Other Helpful Links

Youth Opportunity Fair Cancelled

The Employment Readiness Program regrets to inform you that the 2016th Youth Opportunity Fair has been cancelled.

We appreciate your willingness to support this event and our Youth and look forward to working with you in the future. We sincerely apologize for any inconvenience caused.

Exceptional Family Member Program (EFMP)

The Exceptional Family Member Program (EFMP) is a mandatory enrollment program that works with other military and civilian agencies to provide comprehensive and coordinated community support, housing, educational, medical, and personnel services to Families with special needs. Soldiers on active duty enroll in the program when they have a Family member with a physical, emotional, developmental, or intellectual disorder requiring specialized services so their needs can be considered in the military personnel assignment process.

Family members must be screened and enrolled, if eligible, when the Soldier is on assignment instructions to an OCONUS area for which command sponsorship/Family member travel is authorized, and the Soldier elects to serve the accompanied tour. This screening consists of medical records review for all Family members, and developmental screening for all children 72 months of age and younger.

Soldiers are responsible for keeping their EFMP enrollment current as exceptional Family member (EFM) conditions change or at least every three years, whichever comes first.

The Exceptional Family Member Program (EFMP) provides an all-inclusive approach for community, educational, medical, housing and personnel services for Families with special needs. An exceptional Family member may be a child or an adult with any physical, emotional, developmental or intellectual disorder that limits the individual's capacity to engage in pursuits with peers or that requires:

  • Special treatment
  • Therapy
  • Education
  • Training

EFMP Links

Respite Care Information Army One Source: Exceptional Family Member Respite Care Program

Enrollment and Screening Information US Army Medical Department: Exceptional Family Member Program

Financial Readiness Program (FRP)

Financial Readiness Program (FRP)

  • Providing education, client advocacy and advice on consumer and financial matters
  • Promoting financial self-sufficiency to prevent financial issues before they arise
  • Providing pre-screening for applications for the Family Subsistence Supplemental Allowance (FSSA)
  • Advocating to resolve consumer complaints, fraud and scams


To schedule a Financial Readiness Appointment or sign up for the Credit Score Clinic, visit:


  • Budget Development
  • Financial Planning
  • Personal Financial Management
  • Debt Management Assistance
  • Consumer Advocacy
  • Credit Report Review
  • Annual Military Saves Campaign
  • Saving and Investing Education
  • Family Subsistence Allowance (FSSA) - Pre-screening for eligibility
  • Emergency Food Assistance Program - Short-term food assistance

Financial Counseling

Counseling services are available for service members, DoD civilians, retirees and their Family members in areas such as budget development and financial planning, developing a spending plan, managing personal finances, evaluating assets and liabilities, and debt management.

Debt Management Programs

Consumer Credit Counseling Service of Maryland and Delaware, Inc. (CCCS)
(Doing Business as Guidewell Financial Solutions)

+1(800) 642-2227

InCharge Debt Solutions



Family Supplemental Substance Allowance (FSSA)

The FSSA is designed to offer an additional cash subsistence allowance of up to $1100 for military families or households. It is an initiative to increase Basic Allowance for Subsistence and remove military families from the food stamp program.

The FSSA application is integrated in milConnect:

Active, Active Reserve and Guard Component members who want to receive the Family Subsistence Supplemental Allowance (FSSA) now find out whether they qualify and how to apply using milConnect's new FSSA feature, which includes all the functions previously provided by the stand-alone FSSA site.  After you log in as an Active, Active Reserve, or Guard Component member, FSSA appears on the Benefits menu.

Mobilization, Deployment, and Support Stability Operations

The Mobilization, Deployment, and Support Stability Operations (MD&SSO) helps support community readiness during deployments and emergencies. We help make sure installation programs align with unit deployment cycles, provide pre- and post-deployment support, and help unit Commanders with their Family Readiness plans and deployment support services for Service Members and their Families. We're responsible for operating an Emergency Family Assistance Center in the case of an all-hazards event, and supporting Service Members and Families during Non-Combatant Evacuation Operations (NEO) and Repatriation. We also act as a case manager for all requests for assistance through the Army Disaster Personnel Accountability and Assessment System (ADPAAS).

Some of our resources include:

  • Pre- and Post-Deployment Support

    Help prepare Soldiers and Families for Deployments and Reintegration by providing trainings and resources throughout the Deployment Cycle in a variety of settings.

  • Family Readiness Groups

    Designed to make sure Families have information you need and develop a military support group while your Soldier is deployed. Virtual Family Readiness Groups also provide secure environments in which the commander can communicate directly with Soldiers and Families 24 hours a day no matter where you are.

  • Emergency Family Assistance

    Your link to continuous support and assistance as well as authoritative and accurate information in a sensitive, timely, and effective manner.

  • Army Disaster Personnel Accountability and Assessment System (ADPAAS)

    Ensures all Army personnel and their dependents are accounted for during emergency situations.

  • NEO/Repatriation

    We help the State Department help those who have been displaced after national emergencies and disasters.

For more information on Mobilization, Deployment, and Support Stability Operations support in your community, contact your local Army Community Service office and ask for the Mobilization and Deployment program manager.

Other Helpful Links:

  • Operation READY

    "READY" stands for "Resources for Educating About Deployment and You." It's a training and information resource developed from lessons learned in the Persian Gulf War and used in Operation Iraqi Freedom (OIF)/Operation Enduring Freedom (OEF). The training covers learning about the types of military separation, planning and preparing personal documents, and completing family financial arrangements.

  • Comprehensive Soldier and Family Fitness (CSF2)

    Provides hands-on training and self-development tools so that members of the Army Family are better able to cope with adversity, perform better in stressful situations, and thrive in life.

  • Army OneSource

    This resourceful website provides information about deployment, reunion, finances, family, children's workbooks and FRG. The download center allows you to research and download information that is important for you.

Family Readiness Groups (FRGs)

A Family Readiness Group is a command sponsored organization of Family members, Volunteers, Soldiers, and Civilian employees belonging to a unit, that together provide an avenue of mutual support and assistance and a network of communications among the family members, the chain of command, chain of concern, and community resources.

FRG Regulations and Resources and Operation R.E.A.D.Y.

Appendix J of AR 608-1 was released in December of 2006. Appendix J outlines FRG Roles and functions; resources available to FRGs; fundraising guidelines, donations; and the budget process. Anyone looking for guidance or answers to FRG-related matters should refer to Appendix J or the Commander or Ethics Counselor.

Operation R.E.A.D.Y (Resources for Educating About Deployment and You) is a training resource which was developed after the Persian Gulf War from lessons learned in deployment. ACS provides the following OPREADY-based trainings:

  • Care Team Training

    Learn how to establish this team to prepare for trauma in the unit, whether it's a family member or Soldier.  Positions on a Care Team include home care, meal assistance, transportation, phone call support, and childcare assistance.

  • FRG Essentials Course

    Provides information on the Family Readiness Group and how to effectively run the organization.

  • Key Caller Training

    Designed to provide training in Key Caller duties, communicating with Family members, dispelling rumors, handling crisis calls, etc. It also shows Key Callers how they fit into a successful FRG.

  • Treasurer Training

    Designed for FRG Leaders, Treasurers, Command representatives and anyone else who manages FRG money. It covers the various funds available and details the types of purchases that can be made with each fund.

  • FRG Liaison (FRL) Training

    Designed to provide training in Soldier-appointed FRL duties, communicating with Family members, working with the command team and the Family Readiness team (FRG and FRSA).

Relocation Assistance

Moving is a part of life for Soldiers, Civilian employees and their Families. The Army Community Service Relocation Readiness Program is here to help with a comprehensive support system, whether it’s your first move or the last of many. We have all kinds of information and resources to help you and your family navigate your next move.

Your first stop should be your local Army Community Service center to meet with our Relocation Readiness Program staff who can get you started.

Resources and information for families PCSing to Europe

Stripes Europe (

Just Landed PCS Guide to Germany (

Soldier and Family Assistance (SFAC)

The Soldier and Family Assistance Center (SFAC) is a one-stop location built to equip and aid Wounded, Ill, and Injured Soldiers who are assigned or attached to Warrior Transition Units. SFAC services help these Soldiers make life-changing decisions as they transition back to duty or on to civilian life. We strive to deliver tailored, compassionate, and coordinated transitional services designed to promote self-reliance, wellness, and healing during their medical recuperation and transition. The facilities provide a warm, relaxed environment where Soldiers and their Families can gather to foster physical, spiritual, and mental healing.


The SFAC coordinates and refers services like:

  • Information and Referral assistance: Provides reception services and general orientation.
  • Military Personnel Services: Help coordinate military records and information, as well as identification cards and records management, where available.
  • Entitlement and Benefits services: Help with education plans, benefits review, Family member education support, and other career-enhancing information.
  • Soldier for Life: A Transition Assistance Program that supports mandatory Transition requirements and services.
  • Financial Counseling: Provides credit management, budget development, consumer information and awareness, financial counseling and assistance. It also provides emergency financial assistance in the form of loans or grants, and monetary assistance for undergraduate education for dependent children.
  • Substance Abuse information and referral for Family members.
  • Coordination of Legal and Pastoral Services.
  • Help to find lodging resources for Family members.
  • Child Care Referral provides registration services for all Child, Youth, and School Services programs including Sports and Family Child Care (FCC) homes.
  • Coordination with Army Reserve, National Guard, and State and Local Agencies.

If you’d like more information or need help, contact an SFAC Representative.

Wounded, Ill, and Injured Soldiers and their Families expect and deserve the very best care and leadership from America’s Army.


Survivor Outreach Services (SOS)

Our Fallen Soldiers have paid the ultimate sacrifice. Their Families deserve our respect, gratitude, and the very best we can provide. If you’re a surviving Family member, Survivor Outreach Services (SOS) offers you access to support, information, and services, closest to where you live, when you need it and for as long as you need it.

Survivor Outreach Services is part of the Army Casualty Continuum of Care. It’s designed to provide long-term support to surviving Families of Fallen Soldiers. Our goal is to reassure Survivors that they remain valued members of the Army Family.

Survivor Outreach Services helps in many ways:

  • Support Coordinators. The loss of a loved one often results in tremendous grief, which can be overwhelming. When faced with a tragedy, you may be wondering what direction to take. Your SOS Coordinator is your link to finding the resources and answers that will work best for you. Your local Support Coordinator is available to meet with you as you journey through this difficult transition by providing direct services as well as information, referrals, and recommendations. He or she can also connect you with support groups, spiritual resources, and bereavement and financial counselors. Your SOS Coordinator can also help you request and obtain copies of documents, navigate local, state, and federal agencies, and direct you to additional Survivor resources.
  • Financial Counselors. In times of emotional distress, figuring out what to do about finances can create a heavy burden. Survivor Outreach Services Financial Counselors provide professional financial information and services in areas such as investing, estate planning, tax issues, and basic budgeting. Our Financial Counselors are committed to helping you create financial security. They also help ensure you get the information you need to make sound financial decisions.
  • Gold Star Advocates provide support and address complaints about casualty assistance or receipt of benefits.

For more information about Army Survivor Outreach Services, or to locate your nearest SOS Coordinator, visit or call toll-free +1 (855)707-2769.

To learn about the symbols of honor surviving military families wear, visit

Family Advocacy Program (FAP)

2462 85th Medical Battalion Ave., Bldg. 2462
Monday-Friday: 7:30 a.m.-4 p.m.
DSN: (312)622-4118 Commercial +1(301)677-4118

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The U.S. Army Family Advocacy Program (FAP) helps Soldiers and Families recognize and meet the unique challenges of military lifestyles. Our services include seminars, workshops, counseling, and intervention to help strengthen Army Families, enhance resiliency and relationship skills, and improve quality of life.

We are also dedicated to helping Soldiers and Families with the complex challenges related to domestic abuse, child abuse, and neglect. We focus on prevention, education, prompt reporting, investigation, intervention, and treatment.

If you need help, please call the National Domestic Violence Hotline at 1-800-799-7233. You should also contact your installation’s Family Advocacy Program for more information.

There are 3 additional programs within the Family Advocacy Program that help with specific needs.

Victim Advocacy Program (VAP): Provides comprehensive support to victims of domestic abuse, including crisis intervention, safety planning, and help to secure medical treatment for injuries, information on legal rights and proceedings, referral to military and civilian shelters, and other resources. Victim Advocacy services are available 24 hours a day 7 days a week.

More on Victim Advocacy Program (VAP)

New Parent Support Program (NPSP): Helps to build strong, healthy military Families for Soldiers and Family members who are expecting a child, or have children up to 3 years of age. Through various supportive services, classes, and home visits, we help new parents learn to cope with the everyday demands of parenthood, as well as stress, isolation, and post-deployment reunions.

Contact your installation’s Army Community Service (ACS) Family Advocacy Program for more information. You can also call Military OneSource for more information and referrals CONUS: +1(800)342-9647; OCONUS: 00-800-3429-6477; To call collect with operator assistance OCONUS: +1(484)530-5908

New Parent Support Program Brochure (PDF)

More on New Parent Support Program (NPSP)

Parent Support and Marriage Enrichment Program

The Parent Support Program offers supportive and educational programs to parents who have children of all ages. Support groups and parenting classes are available to meet a variety of parenting needs. Individual parenting instruction is also provided.

Volunteer Services

Every volunteer (to include youth) on Fort Meade is required to be registered on as a volunteer.